Banh Mi Factory

Fabulous Fresh Food! Love the Pho Special Combination which is like liquid gold.Love the bone broth and they make it for me the way I like with more broth less noodles and one type of meat instead of all the meats when I ask. The pork Banh mi is tasty,and the baguettes they use are crunchy and delicious each time. Staff is very friendly and wants to please.Atmosphere is a cool modern design, clean, and a casual vibe with lots of comfortable seating.

Bad service, outrageous AUTOMATED tip requests , dirty tables, empty condiments, food portions chintzy! I stood at the counter several minutes being ignored, when finally Danny was kind enough to say "Be right with you". He waited on me soon after. I placed an order for a bahn mi, a order of eggrolls, and a mango tea. As I paid, the card reader suggests a tip of minimum 20% "good" up to like 35% "great"! Seriously? Because apparently the owner wants to pass on employee wages to the consumer? And they don't even do table service? I was #41.. I went and grabbed a seat. Then I noticed how dirty the table was... see attached photo. I then noticed ALL the tables were that way... disgusting! This was before I had even gotten my food! I got up and went to get some napkins, a straw and some Hoisin and Sriracha. Hoisin was there.. but all of the Sriracha bottles were empty... see attached photo. I went and sat back down. They called #41... I went to the counter. My bahn mi was there. I asked about the eggrolls and tea, and the guy looks at me like he was clueless. So he found eggrolls in the fryer and had to make me a tea, which he brought to my table. Tea was ok... nothing great. Eggrolls were crispy but bland. Sandwich was mostly bread, and seriously lacking carrot and daikon pickles. Flavor was meh. All this for a ridiculous $25.03 (minimum tip!)

It seems there is a change in ownership or management the past few months . We like to have regular spots for boba / banh mi especially with a busy work school and sports schedule . Customer service has diminished sadly . Such a disappointment as the artichoke drink here is what I would come for . Initially it was younger kids standing around joking or chit chatting. Giving us a partial order and having to come ask for the rest . As of lately , The young gentlemen with a gold hoop earring who is always there Langdon T stood there for 5 minutes arguing about how they don’t have my order, could not find it , or another excessive excuse. My son put the order in online as we were driving. There was no option for first and last name with clover app. I gave him both our names and he said there was no order. If it was not already paid, for, I would have walked out. The way he treated me was unacceptable. It was very simple 2 pho and 1 banh mi . I told him several times what the items were . there was only two bags sitting there. He would not budge . I also showed him my email confirmation , still no order . There’s also a phone number , an email, and order detail printed on receipt. He was too lazy to look would rather hold up the line , or told me to move aside to take the customer behind me . An older gentleman took 1 second to find my order . The young gentlemen pointed me to go over there to get it with an attitude Ofcourse , as if I was a stray dog made to leave the business. He looks to be in management unfortunately. I’d like to get the word out that 95% of a businesses success is in customer service and banh mi factory does not have it . Save your time and money .

First time here and it's been absolutely delicious! I ordered the grilled chicken Bahn Mi, Lychee Black Tea with Boba, and the Honeydew Roll. My mom ordered the Chicken Pho. Everything was fresh and well-seasoned. The bakery was pretty sparse since the items go so quickly and I arrived there in the mid-afternoon. Only complaint is that I had a small bone in my sandwich because they cook and shred the chicken themselves. I've made that mistake before myself when I shred my own chicken, but just be careful and aware and I hope they are more careful in their preparation in future since that chicken was the bomb! The seasoning on sandwich was great and I enjoyed the pickled vegetables, the fresh bread, the jalapeños (not super spicy if anyone is concerned). Boba tea was amazing and not super sweet which I like. Overall, a great experience and I hope to be back soon (hopefully when bakery items are restock since they partner with another local business that provides those items).

If you're into Bahn Mei sandwiches and French pastries and you are in the Carrollwood/ Northdale area of northdale Tampa, here is a great place to stop. Located in the Northdale Promenade shopping center about halfway down the strip center. Lots of seating inside and outside. It has both lounge type chairs, hightop tables, and regular seating tables. Lots of yummy looking pastries to try. We had both the chicken and pork Bahn mi sandwiches on a bacquet. Both were yummy. We added an order of fried egg rolls that were flavorful. We finished with a hazelnut croissant that was flaky and flavorful but was missing any filling. Great place to pick up a French pastry just for a snack. I am looking forward to trying a bowl of Pho next.